make your own website

CUSTOMER SERVICE REPRESENTATIVE

  1. Contact businesses and private individuals over the phone to promote products & services.
  2. Explain the product or service to potential customers.
  3. Adjust scripted sales pitch to meet the needs of specific individuals.
  4. Provide pricing details.
  5. Handle customer questions.
  6. Obtain customer information including names and addresses.
  7. Record customer details including reaction to the product or service offered.
  8. Receive orders over the telephone.
  9. Input order details into the computer system.
  10. Record customer details and details of transaction.
  11. Confirm orders placed with field sales representatives.
  12. Obtain contact details of potential customers from sources including telephone directories and purchased lists.
  13. Schedule appointments for sales staff to meet prospective customers.
  14. Conduct customer and marketing surveys.
  15. Answer telephone calls from potential customers who are responding to advertisements.
  16. Contact customers to follow up on initial interaction.